About us

We recognise the importance of maintaining the uniqueness and character of each person in our care.  Thus, we aim to uphold a standard of care that reflects this in practice. Therefore, we are careful to avoid situations for those in our care that may lead to impairment of their self-esteem and sense of worth.  Where such situations might occur, we seek to diffuse them gently and sensitively. The purpose is to uphold the dignity of anyone in our care. The spirit of this extends to staff, colleagues, visitors etc. as well.  READ MORE

Trust is an integral part of our ability to provide consistent high standards of care and as such it must not be infringed. A person’s trust is not a right but a special privilege, which means you must exercise care and thought in your handling of confidences.  You must never divulge a confidence placed in you by a Service User, without their written consent and only on the need to know basis to colleague, relative and or other professional agencies.  READ MORE

Staff must always knock on Service Users’ room doors, bathroom and toilet doors before entering or being invited to enter. Service Users’ can lock their own private areas (albeit we are able to access them in emergencies). Service Users’ have privacy in reading and/or writing mail. This includes electronic mail (where accessible) with regards to the confidentiality of passwords.  READ MORE

Our clients are supported in developing and maintaining relationships. Their friends and relatives are welcome to conduct their visits between the hours of 13.00hrs and 20.00hrs or as individually planned (subject to certain restrictions for children visiting). Clients are supported to develop social, emotional, communication and independent living skills through attendance at appropriate college courses or therapies (in-house or through outside referral). They will also be supported as required, to participate in various leisure pursuits in the home and community.