Quality Management

WSH Ltd always seeks to provide an assured quality approach, which is determined by clients’ needs with good business practice. We have comprehensive policies and procedures, quality standards and staff manuals, ensuring consistency and quality. This is combined with the professional and ethical commitment of the director and staff of Waterfield Homes, in accordance with statutory requirements of the Local Authority, Social Services, Environmental Health and Fire Regulations. Providing the best standards of care to our Service Users relies upon managing our activities with a built-in emphasis on quality. No one person with a stake in our care provision has the absolute perspective on quality – it has input from several sources. To achieve quality standards of care, we adopt the following:

• A person is nominated for implementing our quality standards
• Where a team approach is adopted, one person oversees the team
• An annual audit of our entire activities
• A development plan from that audit which requires implementing
• Surveying our stakeholders to enhance that development plan
• Setting expectations for the future direction of our business
• Determining quality approaches to implement those expectations
• Ensuring all staff are assisted to work within these expectations